No upcoming matches
No upcoming matches
Have a question about our streaming service or experiencing technical difficulties? See our most frequently asked questions below.
I am signed up to the international video pass, can I still watch?
Yes, you will receive all the benefits of your current subscription and your package has been extended to cover the late end to the season.
What devices does the service work on?
Live audio commentary and video can be accessed across desktop, tablet and mobile devices with up-to-date browsers.
If you are unsure whether your technology will be supported, please contact firstname.lastname@example.org with your device and browser details.
What is the service and what does it offer?
Live Audio: Live audio offers fans alternative ways to follow matches if they can’t attend games with live commentary of every game during the season.
Live Video: Live video coverage of games available as defined by the EFL.
What are the system requirements?
Your device needs to comply with the following minimum system requirements:
Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
Operating Systems: Windows 8.1 or later, Mac 9+
Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari *Internet Explorer and Opera are not supported
512MB of RAM (1GB of RAM recommended for netbooks)
Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.
What are the internet connection requirements?
You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).
I’m having issues with my video or audio feed. What can I do?
During the game, please report your technical issues email@example.com who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
How do I get a refund?
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund.
Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.
Can I get an illegal feed?
All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to anonymously inform us via firstname.lastname@example.org.
My feed keeps buffering. What’s wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.
I’m receiving a "media not found" message?
The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact via email@example.com.
How do I cancel my subscription?
To cancel your subscription, please email via firstname.lastname@example.org your cancellation request. Please be advised that three working days' notice is required for cancellation. Cancellation within this period may result in your being charged for the next period.
I've forgotten my Username / Password
If you've forgotten your username and / or password then please click on the relevant links on the login screen.
If you have any further queries, please contact customer services at email@example.com and you will receive an email with your Username / Password reminder.
For the best support with the live stream and audio commentary, the recommended browser is Google Chrome across all devices. Internet Explorer is not supported.
Does my live video subscription allow access to live audio commentary when a match cannot be broadcast?
Yes, your live video subscription includes all audio streams. So, if a game is not available to watch live, you can always listen to it.